you retain the right to return it without giving reasons as part of withdrawal from the contract within 14 calendar days from the date of delivery of the ordered goods in accordance with applicable regulations.
These provisions apply only to consumer sales, i.e. sales to a natural person making a purchase for purposes unrelated to professional or business activity.
- Contact us by email (firstname.lastname@example.org) or phone (+48 32 7390215), to determine the address to which the product should be sent. Next, send it back in undamaged condition and in the original packaging with all its contents to the address specified.
- Attach a written statement to the shipment in which you include the desire to return the product, as well as the account number to which the refund will be transferred.
- We will check the condition of the delivered product (whether it has any traces of use, whether it has been damaged, whether it is in the original packaging with all its contents) within 3 business days of receiving your parcel).
- If we do not notice any contraindications, we will send information on your successful return of the product to your email address.
A refund will be issued to the attached account number within 7 days. In the case of payment by card, the refund will be made to the card.
If your return of the product is rejected (due to damage to the product or signs of use), we will inform you by e-mail you that we have not accepted the return of the product.
We will send the product back to the indicated return address within 7 working days, covering the shipping cost.
We make every effort to ensure that products that reach you are of the highest quality and free from defects.
If, despite this, you have received goods with manufacturing defects or not as described, please follow the complaint procedure below.
This will help us to repair the damage.
- Contact us by email (email@example.com) or phone (+48 32 7390215), to determine the address to which you should send the product you want to file a complaint about.
- Attach a written declaration to the shipped goods.
Include in it a detailed description of the reason for the complaint, the preferred form of compensation, return address, as well as the account number to which the funds will be transferred in the event of positive consideration of the complaint.
- We will inform you by e-mail or phone about the result of the complaint procedure within 14 days.
- If the complaint is accepted, we will compensate the damage within 7 days of making the decision by repairing the defective product, sending a new one or refunding the money.
- If we do not accept the complaint, we will provide detailed reasons for the decision. We will send the goods at our expense to the address indicated in the declaration within 7 days.